When you have an issue with SPS, you are not alone

In the 2020, the fresh CFPB obtained 1054 problems against SPS. SPS ranked Number thirty-six among every financial businesses for problems.

Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % . New payment is 4 % effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to . I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ https://paydayloancolorado.net/gold-hill/ XXXX recently for XXXX assessment and for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was = ,000,000>, when in reality it is , because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.

Complaint Details:

Complete Grievance:The borrowed funds business will not send myself my personal comments inside the a timely trends. I did not discovered my personal declaration until 5 days before my percentage arrives.

Issue Facts:

Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the ( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.

Complaint Details:

Full Ailment:Within my case of bankruptcy last year my personal debt try never ever reaffirmed because of the my financial on my home loan because of the my personal lender XXXX XXXX who up coming transported which loan to SPS Upkeep with this action not one out of my commission record are already been recorded back at my home loan over the past eight decades extremely lenders do not also acknowledge myself because does not demonstrate that I really provides a property loan Thus it’s made it hopeless for my situation to help you re-finance otherwise score another kind of mortgage with a diminished attract rates except that usually the one thats are available with my servicing company currently thus im during the able to supply my security it’s been happening for decades

Team response:

We reached it complaint about personal archives of the User Economic Protection Bureau (CFPB). You could file your complaint with the CFPB here.